The Payment Form will display detailed information on your ticket purchase. Note that as the website is looking across all price categogies, the ticket prices can't be shown until you have also selected your quantity and delivery method, Select a price category from the drop down if you want to purchase tickets within a specific location of the venue. You can redeem your Ticketek Gift Voucher online through ticketek.co.nz, through Ticketek's mobile site and mobile apps, or over the phone through the Ticketek Call Centre. Methods of collection and/or delivery will be available when choosing your collection/delivery details. More information relating to mobile ticketing will be communicated in the lead up to the season. Can I purchase tickets through the mobile site? The Ticketmaster accessible bookings team is available 9:00 AM 5:00 PM AEST 7 days a week and forms should be completed as early as possible and at least 24 hours prior to the event. Ticketek Gift Vouchers can be delivered by post or purchased in person at a Ticketek Agency. When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'. We sell tickets on a "next best available" seating system. For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. Do I need to add to Passbook to gain entry into the venue? Please try again, or try reducing the number of tickets you have selected. Their barcode will then be on their homepage. Tickets purchased to General Admission events cannot be refunded should they be lost. Mobile Tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 132 849 ahead of the event day to do this. The only ticket gate open and working was the MCC stand, where swarms of people were forced to queue for paper tickets. Members who renew after this date may not receive their cards prior to the start of the season as it can take up to five weeks to produce and deliver a membership card. www.accc.gov.au. Where can I get more information about privacy for Friend Spotter? Ticketek has also been an active participant in various government forums relating to ticket scalping and has also over the years worked closely with Live Performance Australia on this issue. How do I unsubscribe from My Ticketek emails? 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 How do I find my tickets once they are in Passbook? What if an event is cancelled or rescheduled, who do I contact for a refund if I have selected Refundable tickets? 4. These tickets will be cancelled and reissued in the name of the new ticket owner. This is the default selection and lets the website choose the tickets which are currently the best available in any price category. Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. If you are purchasing through the website or via the iPhone app or mobile site for an event with Mobile Tickets enabled, you will simply need to select Mobile Tickets in the delivery option menu. Please note that the the confirmation email is not your tickets, the tickets you purchased will be delivered to you by the delivery method chosen during the purchase process. Tickets purchased during a pre-sale will be available for collection after the advertised general public on-sale date. chevron_left. Promoters sometimes request that a number of tickets be held for promotional purposes. Refer to specific details at each venue regarding accessing the stadium/park. Can held seats be purchased through any other channels? If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of agencies and box offices for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the agency or box office name to read see more information about that agency or box office. Don't worry! If this is the first time you have purchased tickets at ticketek.co.nz, you will be requested to enter your address to complete your ticket purchase. If your Gift Voucher is a pdf, the expiry date is 12 months from the purchase date listed. Full Ticketek Refundable terms and conditions of sale can be viewed here. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Choose the best delivery option that suits you. Request details from Ticketek when booking your ticket. The app also uses your location to alert you of events currently being held at specific venues. There are a number of reasons why an email does not reach its recipient, including: There are a number of reasons why an email does not reach its recipient, including: The hold period will be configured (in minutes) on an individual basis for each show. Mobile Ticket delivery gives you the option to have your event tickets delivered directly to your phone via SMS. If your question is not answered, contact our membership team via: 1999-2023 Ticketmaster. For clarity, Ticketek may limit, suspend or terminate the MyTicketek account of a user which has been activated primarily to circumvent temporary or permanent suspensions already in place with respect to a different account. When can I request a refund if I have purchased Refundable tickets? When you purchase your ticket and choose Mobile Ticket as your delivery option, you will be asked to put in your name and your mobile phone number as part of the purchase process. At venues using turnstiles, scan your Ticketek mobile ticket by placing your mobile phone with barcode displaying under the turnstile scanner. <> If you are linked to other members, you can find their barcodes by signing in, clicking on your name in the top right hand corner, and selecting "switch accounts". I had the opportunity to study abroad in Australia during the summer of my Junior year. Will the event be reserved seating or general admission. Ticketek Gift Vouchers can also be redeemed in person at a Ticketek Agency. You can also update your credit or debit card details while you are logged into your My Ticketek account and navigating to the Payment Details page. endobj Can I use more than one Ticketek Gift Voucher in the same transaction? Ticketek Terms and Conditions of Sale. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly. Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. General Terms and Conditions Your barcode will be on the first page that opens (the homepage). Event promoters decide whether or how to offer concessions and children's tickets, and certain venues are affected by alcohol licensing laws so minors can not attend. The mobile number provided will be sent your mobile ticket/s 8. When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. Concession tickets can always be purchased from your nearest Ticketek Agency, provided they are available. We will be in contact with you within two business days of receipt of this information. All tickets purchased through Ticketek will be mobile or PDF, meaning you can easily access your tickets on your phone via your ticket account or ticket agent app, add them straight to your phone's ticket wallet and share them with your friends and family using the 'Ticket Forward' function. Placing seats on hold and redeeming them is limited to online transactions only. Ticketek Gift Vouchers are automatically activated 24 hours after purchase, so you need to wait 24 hours after purchase to redeem your Voucher. Why can my friends (invitees) only purchase the held tickets one at a time? Yes, anyone can become a My Ticketek member and buy tickets no matter which country you are located in. Each ticket that we sell contains the following condition of sale: This condition of sale entitles Ticketek to cancel any ticket that we detect as being sold in contravention of the condition, without refund. When a My Ticketek customer places seats on hold, the Ticketek website will clearly identify how long their seats will be held for. The example above is for an adult barcode. If it's unclear what a Family ticket consists of on your event page please submit a request and we'll get back to you. Are Refundable tickets offered on Gift Voucher sales? All rights reserved. Can I buy tickets if I am based overseas? No, for the first release, the app will only be an iPhone app. Don't worry though, until you finalise your purchase the value will remain on your voucher. To do so, members will be required to use the 12-digit barcode number on the back of their member card, entering it on the website of the relevant ticketing agent (Ticketmaster at Marvel Stadium, Ticketek at the MCG). One fan said 'thousands' of people were left queuing outside the venue desperately trying to . Upload your ticket. Can I request a refund if I change my mind about attending the event? Will mobile tickets be removed from the Ticket Wallet after an event? Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. Can I use my existing Ticketek Gift Voucher to purchase another Ticketek Gift Voucher? How do I request a refund if I have purchased Refundable tickets? For example, if eight seats were placed on hold and two have already been purchased, the next My Ticketek Customer can buy between 1 and 6 seats. Ticketek may not replace tickets where seating is unallocated (general admission tickets). Yes, if your tickets are purchased through Ticketek then these tickets will be in your account and can be sold on Marketplace. Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. Visit the Ticketek Groups page for more information. Where possible, we approach eBay, via its VERO program, to have copyright infringing listings removed from its site. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. How do I gain entry to the venue using Passbook? Invitee A changes their mind and does not proceed with their purchase. Will I see personalised content on the mobile site? So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card. Yes, it will. Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. This refers to the various levels of ticket types on offer; e.g. All rights reserved. What are the reasons I can request a refund if I have purchased Refundable tickets? Enter the required information in the fields provided. If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. A complete list can be viewed in our Refundable Tickets Terms and Conditions of Sale here. Do I need to be logged in to see 'My Events' and if so how do I know? This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. Can I use a device larger than a mobile phone (e.g. If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction. Will I be required to pay to reserve a seat? RT @MONSTERGRP: [Notice] @henrylau89 will be playing the @sonicamusicfestival in Australia on March 17th Check out the links before for tickets to the Sidney Myer Music Bowl in Melbourne! I've sent an invitation but some or all of my friends did not receive their emails. Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller). Checking this box will securely save the details of credit or debit card for use when making your next Ticketek purchase. 3 0 obj In most cases, a GA ticket is a standing floor ticket. If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. This is an extra security feature giving you the fairest access to tickets by helping us prevent automated and unethical ticket selection and purchase activity, Make sure your selections are correct and then hit the Next button. All refunds for cancelled or rescheduled events are managed by Ticketek directly. What qualifies as a concession ticket? If I have a saved credit or debit card details, do I get a chance to review my saved card details before submitting payment? Ticketek Gift Vouchers cannot be redeemed for tickets to events where it is a condition that a specific credit or debit card is required to complete the transaction - for example a Visa Entertainment pre-sale. Otherwise, you must apply for a refund by the earlier of: (a) 4 weeks after notification of the reschedule or relocation; or (b) 72 hours prior to the event. Tickets for Sport, Concerts, Theatre, Arts, Family Events, Comedy, Festivals | Ticketek Australia Wu-Tang Clan & Nas NY State of Mind Tour NRL Telstra Premiership 2023 Season GABS Craft Beer Festival Palm Tree Music Festival Ft. TISTO, KYGO, LOST FREQUENCIES & More Ampol State of Origin 19 Crimes x Snoop Cali Rose ISUZU UTE A-League 2022/23 Season Yes, you can change your region using the location menu at the top of the Ticketek homepage and we'll remember this choice for your future visits. Select an event category type from the Genre drop-down menu and click 'GO'. No - Most venues have only a small slot in the turnstile where the ticket or mobile phone is inserted to be scanned. Gift Vouchers can also come in pdf format, which can be printed. Please see the links below from both Ticketek (MCG) and Ticketmaster (Marvel Stadium) regarding their mobile ticketing processes. Why is there a time limit when I buy tickets? Replacement cards cost $10. You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation; The Seller reserves the right to add, withdraw, reschedule or substitute artists, performers, teams or players and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity. Once you have selected your ticket(s), there is a time limit of. Your ultimate 2023 access | AFL Membership AFL Memberships for the 2023 Toyota AFL Premiership Season are on-sale now. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event. Locate your ticket by the Ticketek Logo and event name and tap on the event pass to view. What are the terms of General Admission (GA)? There are no guarantees. Can I still access the full site on my phone if I need to? On your first visit to the site after the launch of Content Personalisation, you will be shown an overlaid guide to the new features. For more information on requesting a physical card please see here, and for more information on Mobile Membership please see here. If you purchased Refundable tickets during your original event purchase, to apply for a refund please contact the refund team here. The Ticketek app was also reportedly glitching, stopping people from . This is why on occasion, "Allocation Exhausted" can be seen yet shortly after the event is back on sale. Safe, Fast and Verified The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets. With a focus on superior customer service, innovative products and market-leading technology, Ticketek processes more than 18 million tickets to over 5,000+ New Zealand events per year. How can I find AFL Membership on a match day? Angry attendees couldn't access their tickets on their phones after purchasing them through Ticketek. Browse through the seven featured genres by clicking on the tabs near the top of the, When you see an event that interests you, click on either image or title to visit the page dedicated to that event, If you're interested in a VIP experience, either corporate or as an individual, select. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. Be sure to select the discounted 'member' ticket. You can log in with your email address and password to access member only content. As a result, there are strict operating procedures which are adhered to in order to ensure security and crowd control of the event. The transaction limit is 10 at both Marvel Stadium and the MCG. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. The website will still select the best available within the section you have chosen, You can only select on price category at this stage. The new 'My Events' section on the Ticketek homepage lists events that match your region and genre preferences. Yes, you are able to use multiple Ticketek Gift Vouchers. The Ticket Wallet is only accessible within the app once you are logged into your My Ticketek account, so if your phone is stolen, no-one can access your wallet without first logging in to your account.
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