Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. This will ensure the agreement ends at the current final date and will not renew further. same goes with debt collector from malaysia that emailed me abt 3 months ago. But the Regus does not have flexibilities, nor willing to retain long term tenants. It is most familiar in the context of services because you pay it when hiring a lawyer and signing a legally binding contract with them. Thank you, Lorraine Brule Global Customer Service at Regus. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. Fully furnished offices for individuals, teams, or entire companies, Customizable to match your brand with company logos and color schemes, Your very own space in a shared officeavailable by the hour, or the day, Includes everything you need to get to work, from WiFi to ergonomic furniture. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Were clear about this from day one. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. The complaint has been investigated and resolved to the customers satisfaction. It took almost 2 months. That exception is made on the understanding that an additional service retainer is payable. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. Regus flagged this review for containing harmful or illegal content.Read more. Once they sell you something that will be the end of you being treated as a valued customer. Thats no big deal, makes sense. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. I sent Briana of Regus an email about how the procedure was going this week. A retainer fee is a prepaid fee used as a guarantee of commitment from professionals, such as lawyers, attorneys, consultants, advisors, and freelancers. Anyone can write a Trustpilot review. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Its an automated process. Your satisfaction is very important. A member of our team will get back to you as soon as we have the details. We found a responsible person where we inform her about the problem. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. I did check the status of your retainer refund and it looks like you submitted it on September 29, 2021. The company left an official comment to this complaint. This company bills you for services you do not use. Their billing is confusing, they billing customers one month ahead. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. I would love the opportunity to help further but havent been able to identify your account. Service 110 Value 107 Shipping 48 So, whether you require meeting rooms for an hour, offices for the day, or want to drop in and cowork, the choice is yours. Turned up at 450 Bath Road, Heathrow. This review was chosen algorithmically as the most valued customer feedback. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. We believe in enhancing your career and skills by offering you high-quality training that transforms candidates through rigorous coursework by providing an understanding of the needs of society and industry. Item #23 - Exit Virtual Office (VO) Agreement will be for a sixty (60) day term rather than a ninety (90) day term. I contacted them about how processed my case after paying the fee for a virtual office. When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. Requesting your retainer refund is very easy: simply log into your online account (i.e. Whether you work alone, youre growing a start-up, or youre running the worlds most successful corporation our network makes it possible to work near clients, colleagues, or family. Originally, total costs 20k THB, but end up with 50k THB. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Weve cut the cost of selected workspaces* for a limited time only. Regus always emphasized that it keeps its policy. You should receive your refund within 30 days after your end date. I couldn't get my retainer and called them. We will deduct any outstanding fees and other costs due to Us before returning the balance to You. 9. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. Be part of a vibrant coworking community with dedicated desk or hot desking options. Log in to access all our services and products Email. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Requesting your refund is easy. Customer service is simply poor. BBB reports on known marketplace practices. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! Jan 01 - Aug 31 For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Please could you send those details to me at lorraine.brule@regus.com so I can support you? A fully-furnished office for individuals or teams, Customizable to match your brand and create your own office suite with private amenities. Regus does not communicate with customers via telephone. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. October 23 evening www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Changes in an organization are about more than just policies. By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale. For a break between calls, browse the development's many shops and restaurants, or explore the . Whether you need a single desk or a whole building, want to drop in or stay for much longer, weve got all your immediate business requirements covered. If you were to take direct space or a sublease you would also see these fees in your rent annually. Get Regus reviews, rating, hours, phone number, directions and more. Hard revenue focused. Companies can ask for reviews via automatic invitations. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. We have a team of specialists available 24/7 to help you find the best solution for your business. We therefore bring you a practical 1-day course that focuses on all levels of change impact and prepares you to face them according to new age best practices and techniques. Regus helps businesses find and create the right workplace for their people. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. We did not put a "2000 dollars bill in front of you". I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. The vital skills students learn will be immediately applicable to their careers. Find out how we combat fake reviews. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. They would not remove the items that I didn't want. Reform Skills, now assist professionals across various domains with the help of strong instructor panel; a panel of certified instructors that play a crucial role in identifying and covering development needs for working professionals and delivering a 98.7% success rate. My Regus ID: ********. Please advise what can we do to get back our retainer refund? Students will become skilled at addressing the concerns of staff and enabling cooperation through strategic best practices. August 31 DO NOT give them your payment info, DO NOT sign with them. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! 25% off. I have been a client of Regus for over years, was promised my rental deposit returned upon cancellation, then was informed the fine print read within daysIt has been almost a half a year and I am constantly getting lies regarding my refund The last notice appeared so genuine - but I realize now it was something fabricated: TASK RESOLVED: Return of Retainer Processed: [redacted] Retainer refund . Professional rooms for your next training session, interview, or pitch, wherever you need it. Our virtual office services help you build a credible presence anywhere in the world, with a professional business address and phone number. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. I am a small business and cannot afford any of this. One time I was waiting on the phone for almost three hours. This company bills you for services you do not use. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. I posted the review here and Sandra replied to me. Available for as little as a day, or as long as you need. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. We have worked with thousands of professionals and companies across the United States, Canada, Mexico, Australia, Singapore, Dubai, and the United Kingdom to acquire certifications and up-skill their employees. It was so ridiculous that regus did not care about my 2-month retainer for office, however, it requires payment for next month virtual which was a much smaller fee compared to my receivable from Regus. I told you my account number is 9054006! 2023 Trustpilot, Inc. All rights reserved. We use dedicated people and clever technology to safeguard our platform. September 14 When they try to collect the rent, their speed is very fast. I was using virtual office space. If it has been longer than 30 days, please get in touch so we can investigate further. Our change management certification course teaches you how to develop practical solutions for effectively implementing change in the workplace. At the end of your contract, they will automatically renew you without a signature and without consent. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Here is my summary to strive for a refund of the retainer. And whatever the future brings, were able to handle that too. They signed me up for things that I didn't ask for - didn't realize it in the fine print. And we have the solutions to help you work this way. We found a responsible person where we inform her about the problem. I sent an email to Briana and asked how my process going on? If you refuse to pay their bogus invoices they will send you to collections. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Their lawyers are acting blind on Regus random deduction from my credit card, they only wanna persecute on why i dont pay for the next one month whereas the answer is obvious: they already deduct $5000 out of my $650 monthly rent. What a ridiculous it is! Office Space and Coworking prices are per person per month and are dependent on inventory availability. Were clear about this from day one. Develop, apply and embed the knowledge and skills acquired by this program to your organization. BBB Business Profiles generally cover a three-year reporting period. Please could you send those details to me at lorraine.brule@regus.com so I can support you? In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. This is a multi-location business. We have checked and cannot find any payment details set up in your account. Find event and ticket information. I couldnt see your email address or Regus account reference in your message. Remember me Our advisors are ready to help you find the right place for you. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Need to file a complaint? I would love the opportunity to help further but havent been able to identify your account. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. As you can see from your statement of account, available online (e.g. This complaint was posted by a verified customer. I couldnt see your email address or Regus account reference in your message. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. The retainer refund process will take approximately 30 days from the end date of the agreement and it's an automated process. commitment remains the same (or increases) and such transfer is not used to extend or renew an existing agreement. This is really bad customer service. Get help. According to its policy, the retainer took 30 days to get back to the tenant. on top they refuse to return my deposits of $2000 Date of experience: January 26, 2023 Useful Share Fay K 1 review GB 9160 Forum Corporate Parkway, Ft. Myers, FL 33905. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. I was a customer with a licensing agreement set to expire on December 31, 2022. They charge your card for amounts more than stipulated on invoices! We have a team of specialists available 24/7 to help you find the best solution for your business. I will be taking legal action if this is not returned within 28 days (31/03/2023). Reserve a permanent desk in your favorite space, or simply drop in and hot desk at thousands of locations worldwide. Hi Stephen, Requesting to have your retainer refund is an easy process. Share your photos and videos with others to prove the truth of your words. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Regus flagged this review for containing harmful or illegal content.Read more. They charge an excessive retainer fee. Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. Our team members have always been in touch with you and worked with you to rectify this matter. Eventbrite page will show up only the start dates of all training sessions. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. If you need further help, pleasespeak with our team member who is already in touch with you. I will be taking legal action if this is not returned within 28 days (31/03/2023). Please email me at Lorraine.brule@regus.com with your company name and details. Regus are not transparent with their pricing. At the end of your contract, they will automatically renew you without a signature and without consent. Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. But when It comes to a refund retainer. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. Prices are subject to change and will vary depending on the specifically selected products and services. Verification can help ensure real people write reviews about real companies. The reason why we're asking all our customers to provide details online is to prevent fraud. Our invoices are due on the payment date that is displayed on them. Our invoices are due on the payment date that is displayed on them. You should receive your refund within 30 days after your agreement end date. Such companies should not exist. The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. I have been renting an office space at Regus in Kings Hill for over 12m now. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! Anyone can write a Trustpilot review. but when u need support / CS to talk and solve ur problems its literally non existant. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. Any that you do not require can be opted out through your online account. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. Find event and ticket information. Build an instant presence wherever you need to be, at prime business locations. It made me crazy and I asked him to talk with Myesha or Dom. A member of our team will get back to you as soon as we have the details. Regus does not communicate with customers via telephone. I am so frustrated. BBB is here to help. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. *We conduct corporate trainings on your preferred dates and location for no additional cost. The additional increase in your monthly fee is due to the annual indexation. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. ive been trying to get my money back ever since. Kind regards, Lorraine BruleGlobal Customer Service at Regus. We pay those as well. You should do so via your online account (www.myregus.com). And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week.
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